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Duvalclerk.com - Duval Clerk of Court’s Texting Terms & Conditions
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Duval Clerk of Court’s Texting Terms & Conditions

Text Messaging Service Agreement
Terms and Conditions

By subscribing to Duval Clerk of Court's Text Message Service, you agree to the following Terms and Conditions:

Mobile Phone Ownership and Mobile Number: When you subscribe to Duval Clerk of Court's text message service, you confirm that the mobile phone number you used to subscribe is the mobile number associated with your mobile phone. You and no other person will use this mobile phone to communicate with the Duval Clerk of Court about your Account (s). Throughout this agreement, the word "you" includes the person associated with the mobile phone and mobile number you use to subscribe to this text message service.

Agreement: This Terms and Conditions document is an agreement between you and Duval Clerk of Court which explains some of your important rights under the law, how the text message service works, how text fees and data rates may apply, how you may access information, when we may initiate text messages to the mobile phone number you used to subscribe, your agreement to receive text messages and other important features associated with the text message service.

If you delete your text messaging history from your mobile phone, you may lose information about this text message service. To retrieve the Terms and Conditions, go to https://www.duvalclerk.com/other/texting-terms-and-conditions.

Voluntary Participation: Duval Clerk of Court offers this text message service to you in connection with the collection of outstanding court costs and statutory fees. This is a voluntary service you may start or stop at any time.

Purpose: This text message service allows you to obtain information about your Account (s) associated with this mobile phone number by texting keywords to Duval Clerk of Cout. The keywords and their definitions appear below. The purpose is also to allow Duval Clerk of Court to send certain kinds of text messages to you using the mobile phone number you use to subscribe.

Accounts Subscribed: This text message service allows you and Duval Clerk of Court to communicate about any accounts in our system, now or in the future, associated with the mobile phone number you use to subscribe. Accounts Subscribed placed with us that are closed, inactive, subject to a cease communication, or otherwise prohibited from collection activity will be excluded from this text message service.

Consent: By subscribing to this text message service, you consent to participate in Duval Clerk of Court’s text message service and understand and agree:

  • Duval Clerk of Court may send limited types of text messages to you about Account(s) Subscribed to this service as described below in Duval Clerk of Court's Initiated Text Message Service;
  • When you text a Key Word to a short code, you consent to receive an immediate, automated text message response to be sent to you from Duval Clerk of Court's automated text message service regardless of the time of day, day of the week, or frequency of the communications; and
  • Text messages sent to you by Duval Clerk of Court may appear on the face of your mobile phone or device. To protect your confidential information, you will manage the settings associated with how text messages are displayed on your phone or device.

Text Message Service Termination Process: Duval Clerk of Court and its agents do not have the ability to unsubscribe you from this text message service without your participation. To terminate participation or unsubscribe from Duval Clerk of Court’s text message service, you need to text the words STOP, ALTO, STOP., STOP!, STOPNOW, STOPALL, STOP ALL, END, ENDALL, END ALL, QUIT, QUITNOW, CANCEL, CANCELAR, NOMO, UNSUBSCRIBE, REMOVE, OPTOUT, PARA, PARAR, PARE, or ARRET to Duval Clerk of Court’s text number. Unsubscribing from Duval Clerk of Court's text message service will not revoke or cancel other types of permissions you have granted Duval Clerk of Court using the mobile number you use to subscribe to this text message service.

By enrolling in this text message service, you consent that following such a request to unsubscribe, you will receive a one-time text message from Duval Clerk of Court confirming your removal from Duval Clerk of Court's text message service. Following such confirmation message, no additional text messages will be sent unless you voluntarily subscribe again to this text message service.

If you deactivate the mobile number you used to subscribe to Duval Clerk of Court’s text message service, Duval Clerk of Court will unsubscribe you from its text message service and send you a one-time text message confirming your removal from Duval Clerk of Court's text message service. Following such confirmation message, no additional text messages will be sent unless you voluntarily subscribe again to this text message service.

Translation of Abbreviations: Duval Clerk of Court's text message service uses abbreviations when communicating with you. Please refer to this abbreviation translation list or contact Duval Clerk of Court for questions or assistance.

  • # - consumer's mobile phone number
  • 2 - abbreviation for the word "to"
  • 4 - abbreviation for the word "for"
  • Acct - account(s) associated with the mobile phone number and phone you used to subscribe and which you alone own, use, or have access
  • Comm - communicate or communication
  • Comms - communications
  • Info - information
  • Msg or Msgs - message or messages
  • Msging - messaging
  • Msg&DataRatesMayApply - message and data rates may apply
  • Multpl - multiple
  • Pls -  please
  • Pmt -  payment
  • Rcpt -  receipt
  • Rcv -  receive
  • Rcvd - received
  • Rcving - receiving
  • Req - request
  • Txt - text

Consumer-Initiated Keyword Text Message Service: This text message service allows us to send text messages to you but restricts your ability to communicate with us using the following keywords: START, STOP, TERMS, & HELP.

Key Words:

  • Text START to indicate your consent for Duval Clerk of Court to send text messages to the mobile phone number you use to subscribe and provide you with the Terms and Conditions regarding this text message service.
  • Text HELP to receive the phone number of our customer service representative who can provide you with further information about your Account (s) Subscribed or URL to Duval Clerk of Court's website.
  • Text STOP, ALTO, STOP., STOP!, STOPNOW, STOPALL, STOP ALL, END, ENDALL, END ALL, QUIT, QUITNOW, CANCEL, CANCELAR, NOMO, UNSUBSCRIBE, REMOVE, OPTOUT, PARA, PARAR, PARE, or ARRET to unsubscribe from Duval Clerk of Court's text message service. By texting any of these keywords, you consent and agree to receive a one-time text message from Duval Clerk of Court confirming you have been unsubscribed from this text message service.
  • Text TERMS to request a link to the Terms and Conditions.

Initiated Text Message Service: Duval Clerk of Court may, at times, decide to initiate text messages to the mobile phone number you use to subscribe to its text message service.

New Account Notification: Duval Clerk of Court may send you a text message to notify you when an additional account associated with the mobile phone number you use to subscribe to Duval Clerk of Court’s text message service is placed with our agency for collection.

  • Past Due – The Duval Clerk of Court may send you a text message reminder to notify you that a scheduled payment was missed and invite you to make a payment.
  • Payment Receipt – Duval Clerk of Court may text you to confirm the receipt of your payment.  
  • Prior Express Consent to Text – There are times when Duval Clerk of Court may have obtained your prior express consent to communicate with you by text message. This consent may have come to us from the creditor to which you allegedly owe the Accounts Subscribed, from your interactions with our automated response systems, our consumer portal or from a live interaction with one of our customer service representatives. In these situations, we want to give you the opportunity to review and agree to our Terms and Conditions and voluntarily confirm your participation in our text message service.
  • Reminder of Payment Due Date – The Duval Clerk of Court may send you a text message to remind you when your payment is due.
  • Automated Response to Unknown Consumer Action: There may be instances when the Duval Clerk of Court is unable to interpret or respond to your keyword request. These instances include but are not limited to:
    • Already Opted In – The Duval Clerk of Court will text you if your mobile number is already subscribed to the text message service.
    • Ported Mobile Phone Number – The Duval Clerk of Court may ask you to re-subscribe to this text message service if you change carriers but keep the mobile number you used to subscribe to Duval Clerk of Court’s text message service

Unless described above, Duval Clerk of Court will not initiate text messages to you using the mobile phone number you use to subscribe to this text message service.

Costs and Charges: The Duval Clerk of Court does not have a separate charge for this text message service; however, message and data rates may apply from your mobile phone carrier. Subject to the terms and conditions of your mobile phone carrier, you may receive text messages sent to your mobile phone. Participation in this text message service is standard-rated (no premium content).

By providing your consent to participate in this text message service, you approve any such charges from your mobile phone carrier. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance.

Your Privacy: The Duval Clerk of Court is committed to building user trust and confidence by promoting and complying with business practices that help protect consumers and their data privacy. For more information, you can view a copy of our privacy policy online at https://www.duvalclerk.com/other/texting-terms-and-conditions.

Right to Terminate: The Duval Clerk of Court reserves the right to terminate this text message service, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays.

OPTIONAL PROVISION: Duval Clerk of Court's Right to Limit Key Word Requests: Communicating with you is important to Duval Clerk of Court. To maintain accuracy in our responses to your keyword requests, Duval Clerk of Court reserves the right to block keyword requests we receive from you and to which our records show we have responded. If at any time you believe your keyword requests have been blocked in error, please contact us at (904) 255-2000.

United States Participating Carriers Include:
ACS/Alaska, Alltel, AT&T, Bluegrass Mobile, Boost Mobile, Mobile Nation, Cellular One of East Central Illinois, Cellular South, Centennial, Chariton Valley Cellular, Cincinnati Bell, Cox Communications, Cricket, EKN/Appalachian Wireless, Element Mobile, GCI, Golden State Cellular, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, iWireless, Metro PCS, Nex-Tech Wireless, nTelos, Plateau Wireless, South Canaan, Sprint, T-Mobile, Thumb Cellular, United Wireless, US Mobile Cellular, Verizon Wireless, Viaero Wireless, Virgin, WCC. Additional carriers may be added.

Canada's Participating Carriers Include:
Aliant Mobility, Bell Mobility, Fido, MTS, NorthernTel Mobility, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile. Additional carriers may be added.

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